SMS Customer Support Software
Have two-way SMS conversations with customers anywhere, powered by Twilio and managed in the same inbox as chat, email and WhatsApp — with BotIQ automation.
Channels/SMS
SMS reaches every phone — no app, no data connection, no install — which makes it uniquely reliable for time-sensitive support, confirmations and reminders. LiveBotIQ turns it into a genuine two-way conversation channel rather than one-way blasts.
Powered by Twilio, SMS conversations land in the same shared inbox as everything else, so a text, an email and a WhatsApp message from the same customer sit on one timeline. BotIQ can answer common questions automatically, and your team handles the rest without switching tools.
What you get
Twilio-powered worldwide
Send and receive text messages globally through Twilio, with two-way conversation support built in.
Genuine two-way conversations
SMS becomes a real back-and-forth channel in the inbox — not one-way notifications — with full history per contact.
BotIQ automation
The AI agent answers common questions over SMS and escalates to a human agent when a text needs one.
Unified with every channel
SMS sits beside chat, email, WhatsApp and social, merged into one timeline so agents keep full context.
How it works
1. Connect Twilio
Link your Twilio account and number to LiveBotIQ so inbound and outbound SMS flow through the inbox.
2. Automate and route
BotIQ answers routine texts from your knowledge base; automation assigns and labels the rest.
3. Reply and track
Agents reply from the inbox, collaborate with notes, and reporting captures response and resolution times.
Frequently asked questions
How does SMS work in LiveBotIQ?
SMS is powered by Twilio. You connect your Twilio account and number, and inbound and outbound text messages become two-way conversations in your shared inbox.
Can BotIQ respond to SMS automatically?
Yes. BotIQ answers common questions over SMS from your knowledge base and hands off to a human agent when a conversation needs one.
Is SMS two-way or just notifications?
Two-way. Customers can reply and hold a full conversation, and the entire thread is kept on the contact's timeline in the inbox.
How is SMS billed?
Human live chat is free and BotIQ is metered per AI reply. Twilio's per-message carrier fees are billed by Twilio separately, per their pricing.
Support customers on SMS with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.