WhatsApp Customer Support Software
Turn WhatsApp into a 24/7 support channel. Connect the official WhatsApp Business Cloud API (or Twilio), let BotIQ answer instantly, and manage every chat in one shared inbox.
Channels/WhatsApp
WhatsApp is where over two billion people already talk to the people and businesses they trust — and its message open rates dwarf email. LiveBotIQ turns it into a first-class support channel: connect your WhatsApp Business number once and every message lands in the same shared inbox as your chat, email and social conversations.
The difference is the AI. BotIQ answers WhatsApp messages 24/7, grounded in your own knowledge base and with a clean handoff to a human when a conversation needs one. You get the reach of WhatsApp with the automation and reporting of a full support platform — not a raw API you have to build on top of.
What you get
Official Cloud API or Twilio
Connect via the official WhatsApp Business Cloud API or through Twilio — your number, your business profile, fully compliant messaging.
BotIQ answers 24/7
The AI agent replies instantly on WhatsApp using your knowledge base, resolving routine questions around the clock and escalating the rest.
Template messages & campaigns
Send approved template messages for notifications, and run proactive broadcast campaigns to opted-in contacts.
Rich media & interactivity
Images, documents, location and contact cards, plus quick replies and interactive list messages — all supported in the inbox.
How it works
1. Connect your number
Link your WhatsApp Business number via the Cloud API or Twilio in the LiveBotIQ dashboard — no code required.
2. Point BotIQ at your knowledge
BotIQ learns from your website and help center, then drafts grounded, on-brand answers for incoming WhatsApp messages.
3. Go live and route
BotIQ handles the routine tier automatically; anything out of scope is handed to a human agent with the full conversation in context.
Frequently asked questions
Which WhatsApp API does LiveBotIQ use?
You can connect through the official WhatsApp Business Cloud API or via Twilio. Both use your own business number and comply with WhatsApp's Business Platform policies.
Can BotIQ reply automatically on WhatsApp?
Yes. BotIQ answers WhatsApp messages 24/7 from your knowledge base with source-grounded responses, and hands off to a human agent when a question is out of scope or the customer asks for a person.
Can I send proactive WhatsApp messages?
Yes. You can send approved template messages for notifications and run broadcast campaigns to contacts who have opted in, in line with WhatsApp's messaging rules.
How is WhatsApp billed?
Human live chat on LiveBotIQ is free. BotIQ is metered per AI reply regardless of channel. WhatsApp's own conversation/template fees are billed by Meta or Twilio separately, per their pricing.
Support customers on WhatsApp with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.