Twitter / X Customer Support Software
Handle Direct Messages, mentions and tweet replies from your unified inbox, with conversation threading and BotIQ automation for the routine questions.
Channels/Twitter / X
On X, support happens in public — a mention or an angry reply is visible to everyone, so speed and consistency matter. LiveBotIQ brings Direct Messages, mentions and tweet replies into your shared inbox so your team can respond quickly and keep track of who said what.
Conversations are threaded and assignable, and BotIQ can handle the routine questions that flood in so your team can focus on the high-visibility, high-stakes ones. Everything is captured in the same inbox and reporting as your other channels.
What you get
DMs, mentions & replies
Direct Messages, mentions and tweet replies all come into the inbox as trackable, assignable conversations.
Conversation threading
Keep related messages together so agents see the full public and private context of an interaction.
Mention tracking
Surface mentions so nothing high-visibility slips by, and respond before a small issue grows.
BotIQ automation
The AI agent answers common questions and routes the sensitive, public-facing ones to your team fast.
How it works
1. Connect your account
Link your X account to LiveBotIQ so DMs, mentions and replies route into the shared inbox.
2. Triage with BotIQ
BotIQ answers routine questions from your knowledge base; sensitive public interactions are flagged for humans.
3. Respond and track
Assign, collaborate and reply from the inbox, with reporting on response and resolution times.
Frequently asked questions
What X interactions does LiveBotIQ handle?
Direct Messages, mentions and tweet replies all appear in the inbox as conversations you can assign, thread, answer and track.
Can BotIQ respond on X automatically?
Yes. BotIQ answers common questions from your knowledge base and hands off high-visibility or sensitive interactions to a human agent.
Does it track mentions, not just DMs?
Yes. Mentions are surfaced alongside DMs and replies so your team can respond quickly to public-facing issues.
Is X support in the same inbox as other channels?
Yes. X sits in the unified inbox with WhatsApp, Instagram, email and chat, merged into one timeline per contact.
Support customers on Twitter / X with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.