Privacy Policy
Your privacy is foundational to everything we build. This policy explains how LiveBotIQ collects, uses, and protects your information — written in plain language.
Last updated: February 1, 2026 · ~8 min read
Introduction
LiveBotIQ (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at livebotiq.com, use our platform, or interact with our services (collectively, the “Services”).
Information We Collect
AInformation You Provide
Account Information
Name, email, company name, phone number, billing details
Communication Data
Messages, support tickets, and correspondence through our platform
Payment Information
Credit card details & billing addresses via Stripe
Customer Data
Conversations, help center articles, and AI training materials
BInformation Collected Automatically
Device & Usage
Browser, OS, IP, device IDs, pages visited, session duration
Cookies & Tracking
Cookies, web beacons, and similar analytics technologies
Third-Party Integrations
Data from WhatsApp, Instagram, Telegram when channels are connected
How We Use Your Data
We use the information we collect for the following purposes:
Google Sign-In & Third-Party Authentication
LiveBotIQ offers third-party authentication via Google Sign-In, Microsoft, and Apple to provide a secure and convenient login experience.
What data we access via Google Sign-In
When you choose to sign in with Google, we request access to the following information from your Google account:
- Name — to display in your LiveBotIQ profile
- Email address — to create and identify your account
- Profile picture — to display your avatar in the dashboard
This information is used solely for account creation, authentication, and displaying your identity within the LiveBotIQ platform.
What we do NOT access
- We do not read, modify, or store your Gmail messages
- We do not access your Google Drive, Docs, or Sheets
- We do not access your Google contacts or calendar
- We do not share your Google data with third parties
Google API Services User Data Policy Compliance
LiveBotIQ's use and transfer of information received from Google APIs to any other app adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only use Google user data for the purposes described in this section and do not use it for serving advertisements, building user profiles for ad targeting, or any purpose unrelated to providing and improving LiveBotIQ's customer support platform functionality.
Data Sharing & Disclosure
We may share information only in these circumstances:
Service Providers
Third-party vendors who perform services on our behalf — hosting, analytics, and payment processing.
AI Processing
We use third-party AI providers (OpenAI, Anthropic) to power BotIQ. Conversations are anonymized where possible.
Business Transfers
In connection with a merger, acquisition, or sale of assets, your data may be transferred.
Legal Requirements
When required by law, subpoena, or government request.
Data Retention
We retain your data for as long as your account is active or as needed to provide our Services. You may request deletion at any time.
Deletion
Within 30 days
Data Security
We implement industry-standard security measures to protect your data:
Your Rights
Depending on your location, you may exercise the following rights:
Access
Receive a copy of your personal data
Rectify
Correct inaccurate or incomplete data
Delete
Request deletion of your personal data
Restrict
Object to or limit data processing
Portability
Receive data in a structured format
Withdraw
Withdraw consent at any time
To exercise these rights, email privacy@livebotiq.com
International Data Transfers
Your data may be transferred to and processed in countries other than your own. We ensure adequate safeguards through Standard Contractual Clauses (SCCs) and other approved data transfer mechanisms under GDPR and applicable regulations.
Children's Privacy
Our Services are not directed at individuals under 16 years of age. We do not knowingly collect personal data from children. If we learn we have collected data from a child, we will delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the “Last updated” date. Continued use of our Services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, contact us:
Address
LiveBotIQ (Laabam One Business Solutions Pvt. Ltd.), 285 A, Anna Nagar East Cross Street, Madurai - 625020, Tamil Nadu, India