Live Chat Software for Your Website
Add a fast, fully branded chat widget to any site in minutes. BotIQ answers visitors instantly from your knowledge base, and hands complex questions to your team — human live chat is free.
Channels/Live Chat
Live chat is still the fastest way to turn a hesitant visitor into a customer — if someone is there to answer. LiveBotIQ's widget drops onto any website in minutes and gives every visitor an instant, knowledgeable first response, day or night.
That first response is BotIQ, your AI agent, answering from your own content with citations. When a visitor needs a person, the conversation escalates to a human agent with full context. And because human live chat is free on LiveBotIQ, you can staff it without adding to your bill — you only pay for the AI replies BotIQ sends.
What you get
Instant AI first response
BotIQ greets and answers visitors immediately from your knowledge base, so no one waits in a queue for a simple question.
Fully branded widget
Match your colors, logo, position and copy. Dark-mode aware, mobile-responsive, and customizable via the JavaScript SDK.
Pre-chat forms & lead capture
Collect name, email, issue type or priority before a chat starts — better routing and instant lead capture.
Free human live chat
Human live chat is free with one agent. Add BotIQ when you want 24/7 automated coverage on top.
How it works
1. Paste one snippet
Copy the widget script into your site — or use the plugin for common platforms — and the chat launcher appears instantly.
2. Customize and connect knowledge
Style the widget to your brand and point BotIQ at your website and help center so it can answer accurately.
3. Chat, deflect, escalate
BotIQ handles routine questions in real time; complex chats route to a human agent with the full conversation history.
Frequently asked questions
Is live chat free on LiveBotIQ?
Yes. Human live chat is free with one agent — BotIQ, the AI agent, is the paid part, metered per reply. Every new workspace also gets a 7-day BotIQ trial.
How do I add the chat widget to my site?
Paste a single JavaScript snippet into your site's HTML (or use a platform plugin). The widget appears immediately and can be customized to match your brand.
Can the widget answer without a human online?
Yes. BotIQ answers visitors 24/7 from your knowledge base even when no agent is online, and can capture details for follow-up when a person is needed.
Can I customize how the widget looks and behaves?
Yes. Adjust colors, logo, position, greetings and pre-chat forms in settings, and go further with the JavaScript SDK for custom behavior.
Support customers on Live Chat with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.