Instagram DM Support & Automation
Manage Instagram Direct Messages, story replies and mentions from the same inbox as everything else — with BotIQ answering common questions automatically.
Channels/Instagram
For many brands, Instagram is now the front door: customers slide into DMs, reply to stories and tag you in posts long before they ever visit your site. LiveBotIQ pulls all of that into your shared inbox so nothing gets lost in the app's own notifications.
Direct Messages, story replies and mentions become conversations you can assign, track and answer like any other channel — and BotIQ can handle the repetitive "how much is it / do you ship here / what are your hours" questions automatically, so your team focuses on the conversations that need a human.
What you get
DMs, story replies & mentions
Direct Messages, replies to your stories and mentions all flow into the inbox as trackable conversations.
BotIQ auto-responses
The AI agent answers common product, shipping and hours questions instantly from your knowledge base.
Media message support
Handle images and media shared in DMs, and keep the full visual context alongside the conversation.
Comment-to-DM automation
Turn public comment interest into private DM conversations to keep support and selling personal.
How it works
1. Connect your account
Link your Instagram professional account to LiveBotIQ so DMs, story replies and mentions route into the inbox.
2. Let BotIQ handle the routine
BotIQ answers frequent questions automatically, grounded in your content, and escalates anything nuanced.
3. Collaborate and resolve
Assign conversations, add private notes, and reply — all from the same place as your other channels.
Frequently asked questions
What Instagram interactions does LiveBotIQ handle?
Direct Messages, replies to your stories and mentions all appear in the inbox as conversations you can assign, answer and track.
Can BotIQ reply to Instagram DMs automatically?
Yes. BotIQ answers common questions in DMs from your knowledge base and hands off to a human agent when a conversation needs one.
Do I need a specific type of Instagram account?
Instagram messaging integrations require a professional (business or creator) account connected appropriately, in line with Instagram's platform requirements.
Can I manage Instagram alongside other channels?
Yes. Instagram conversations sit in the same unified inbox as WhatsApp, email, chat and more, merged into one timeline per contact.
Support customers on Instagram with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.