Telegram Support & Bot Integration
Connect a Telegram bot to LiveBotIQ and support customers across one-to-one chats and groups, with media sharing and BotIQ-powered automated responses.
Channels/Telegram
Telegram's reach — especially across Europe, the Middle East, and Asia — makes it a channel worth supporting properly rather than checking on someone's phone. LiveBotIQ connects a Telegram bot to your workspace so every message becomes a tracked conversation in the shared inbox.
Customers message your bot; BotIQ answers common questions instantly from your knowledge base, and hands off to a human when needed. Media, group conversations and full history are all supported, so Telegram works exactly like your other channels — automated where it can be, human where it should be.
What you get
Bot-based integration
Connect a Telegram bot to LiveBotIQ so customer messages route straight into the shared inbox.
Groups & one-to-one chats
Support both direct conversations and group chats, with full history captured in the inbox.
Media sharing
Send and receive images, documents and other media, keeping the full context of every conversation.
BotIQ automated responses
The AI agent answers routine questions on Telegram 24/7 and escalates anything out of scope.
How it works
1. Create and connect a bot
Set up a Telegram bot and connect its token to LiveBotIQ — messages then flow into your inbox.
2. Let BotIQ answer
BotIQ replies to common questions grounded in your content and hands off to a human agent when needed.
3. Manage alongside everything else
Assign, collaborate and reply from the same inbox as your chat, WhatsApp, email and social channels.
Frequently asked questions
How does LiveBotIQ connect to Telegram?
Through a Telegram bot. You create a bot, connect its token to LiveBotIQ, and messages sent to the bot appear as conversations in your inbox.
Can BotIQ reply on Telegram automatically?
Yes. BotIQ answers routine Telegram questions 24/7 from your knowledge base and escalates to a human agent when a conversation needs one.
Does it support group chats?
Yes. LiveBotIQ supports both one-to-one and group Telegram conversations, with media sharing and full history in the inbox.
Is Telegram billed differently?
Human live chat is free and BotIQ is metered per AI reply, the same as every channel. Telegram itself is free to use for bots.
Support customers on Telegram with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.