Facebook Messenger Support Software
Answer Facebook Page messages and comments from your unified inbox, with rich cards, quick replies and BotIQ automation across every conversation.
Channels/Facebook Messenger
Your Facebook Page is often the first place customers message when they have a question — and leaving those messages to pile up in the Pages app costs you sales and goodwill. LiveBotIQ brings Page messages and comments into the same inbox your team already works from.
Rich cards, quick replies and a persistent menu make Messenger conversations feel polished, while BotIQ answers the routine questions automatically. Everything is tracked, assignable and reportable — no more guessing whether a message was answered.
What you get
Page messages & comments
Both Messenger conversations and Page comments flow into the inbox so nothing slips through.
Rich cards & quick replies
Send structured cards, buttons and quick-reply options for a guided, professional Messenger experience.
Persistent menu support
Give customers a consistent menu of options in Messenger to self-navigate common requests.
BotIQ auto-responses
The AI agent answers frequent questions instantly from your knowledge base and escalates the rest.
How it works
1. Connect your Page
Link your Facebook Page to LiveBotIQ so Messenger conversations and comments route into the inbox.
2. Automate with BotIQ
BotIQ handles common questions grounded in your content; complex ones are handed to a human agent.
3. Manage in one place
Assign, label, collaborate and reply from the same inbox as your other channels.
Frequently asked questions
Does LiveBotIQ handle Facebook comments too?
Yes. Both Facebook Messenger conversations and Page comments come into the inbox so your team can respond from one place.
Can BotIQ answer Messenger messages automatically?
Yes. BotIQ replies to common Messenger questions from your knowledge base and hands off to a human agent when needed.
What rich features does Messenger support?
You can use rich cards, quick replies and a persistent menu to give customers a guided, professional Messenger experience.
Is Facebook Messenger in the same inbox as other channels?
Yes. Messenger sits in the unified inbox alongside WhatsApp, Instagram, email and chat, with one timeline per contact.
Support customers on Facebook Messenger with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.