LINE Customer Support Software
Reach customers on LINE — the go-to messaging app across Japan, Thailand and Taiwan — with rich messages and BotIQ automation, all in one inbox.
Channels/LINE
In Japan, Thailand and Taiwan, LINE isn't just another app — it's where people expect to reach businesses. If you serve those markets, supporting LINE properly is essential, and LiveBotIQ makes it part of the same inbox as everything else.
Connect your LINE Official Account and customer messages become tracked conversations. BotIQ answers common questions automatically, rich and flex messages keep the experience native, and your team collaborates and replies without leaving the platform they already use for every other channel.
What you get
LINE Official Account
Connect your LINE Official Account so customer messages route into the LiveBotIQ shared inbox.
Rich & flex messages
Send rich messages, stickers and flex message layouts for a native LINE experience.
BotIQ automation
The AI agent answers common questions on LINE 24/7 from your knowledge base and escalates the rest.
Unified with every channel
LINE conversations sit beside your other channels, merged into one timeline per contact.
How it works
1. Connect your account
Link your LINE Official Account to LiveBotIQ so messages flow into the shared inbox.
2. Automate with BotIQ
BotIQ answers routine questions grounded in your content and hands off to a human agent when needed.
3. Reply and collaborate
Assign, add notes and respond from the same inbox as your chat, WhatsApp, email and social channels.
Frequently asked questions
How does LiveBotIQ connect to LINE?
Through your LINE Official Account. Once connected, customer messages become conversations in your unified inbox.
Can BotIQ reply on LINE automatically?
Yes. BotIQ answers common questions on LINE from your knowledge base and hands off to a human agent when a conversation needs one.
Does it support LINE's rich message formats?
Yes. You can send rich messages, stickers and flex message layouts so conversations feel native to LINE.
Which markets is LINE most useful for?
LINE is the dominant messaging app in Japan, Thailand and Taiwan, so it's especially valuable if you serve customers in those markets.
Support customers on LINE with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.