Email Support Software & Shared Inbox
Forward your support address into LiveBotIQ and manage every email alongside chat, WhatsApp and social — with full threading, rich formatting and AI-drafted replies.
Channels/Email
Email is still the backbone of customer support — but a shared mailbox with forwarding rules and colour-coded folders breaks down fast. LiveBotIQ turns your support address into a proper shared inbox where every message is a trackable conversation with a clear owner.
Forward support@yourcompany.com to LiveBotIQ and emails flow in beside your chat, WhatsApp and social conversations — one contact, one timeline. BotIQ drafts replies from your knowledge base so agents send accurate answers in a click, and automation handles the routing, tagging and SLA chasing that used to be manual.
What you get
Email forwarding in minutes
Forward your existing support address to LiveBotIQ; messages appear as conversations with full headers, threading and formatting intact.
AI-drafted replies
BotIQ suggests grounded email replies from your knowledge base — agents review, tweak and send with one click.
Rich formatting & attachments
Full HTML replies with inline images, attachments and managed signatures keep emails professional.
Assignment, SLA & collaboration
Auto-assign by rules, track SLA timers, and collaborate with private notes and @mentions — no more reply-all chaos.
How it works
1. Forward your address
Set your support inbox to forward into LiveBotIQ. Incoming emails become conversations in the shared inbox automatically.
2. Reply from the inbox
Agents respond directly in LiveBotIQ with full threading; BotIQ drafts a suggested reply grounded in your content.
3. Automate the busywork
Rules auto-assign and label emails, SLA timers escalate at-risk threads, and reporting shows resolution times.
Frequently asked questions
Do I need to change my email address?
No. You keep your existing support address and simply forward it to LiveBotIQ. Customers still email the same place; your team works from the shared inbox.
Can BotIQ help with email replies?
Yes. BotIQ drafts suggested replies from your knowledge base so agents can send accurate, on-brand answers quickly. The agent stays in control of what's sent.
Does email support threading and attachments?
Yes. Conversations keep full email threading, and replies support rich HTML formatting, inline images, attachments and signatures.
How does email fit with other channels?
Emails sit in the same unified inbox as chat, WhatsApp and social, and merge into one timeline per contact — so agents always see the full relationship.
Support customers on Email with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.