Custom Channels via the Channel API
If your customers use it, you can support it. Connect any messaging platform, in-app chat or custom tool to the unified inbox with the LiveBotIQ Channel API and webhooks.
Channels/API & Custom Channels
No product supports every channel out of the box — but with an open API, you don't have to wait for one. LiveBotIQ's Channel API lets you connect any messaging surface to the same unified inbox, whether that's an in-app chat inside your product, a niche regional app, or an internal tool.
Send and receive messages over REST endpoints, subscribe to webhook events for real-time updates, and bring the conversation into the same inbox where BotIQ, automation and reporting already work. Your custom channel behaves exactly like a native one.
What you get
Channel API
Create, send and receive messages via REST endpoints, with full conversation lifecycle management.
Real-time webhooks
Subscribe to events like message created, assigned or resolved to sync your platform and trigger workflows instantly.
Two-way messaging
Build genuine back-and-forth conversations, not one-way feeds — inbound and outbound both flow through the inbox.
Native-grade behavior
Custom channels get the same BotIQ automation, routing, business hours and reporting as built-in ones.
How it works
1. Create a channel
Define a custom channel in LiveBotIQ and get the endpoints and credentials to connect your platform.
2. Send & receive via API
Push inbound messages to LiveBotIQ and receive outbound replies over REST, with webhooks for real-time events.
3. Automate and report
BotIQ, routing rules and analytics apply to your custom channel just like any native one.
Frequently asked questions
What can I build with the Channel API?
Any messaging surface — an in-app chat in your product, a niche or regional app, or an internal tool — can be connected to the unified inbox with two-way messaging.
Does a custom channel get BotIQ and automation?
Yes. Custom channels behave like native ones, so BotIQ auto-responses, routing rules, business hours and reporting all apply.
How do I get real-time updates?
Subscribe to webhooks for events such as message created, assigned and resolved, so your platform stays in sync and can trigger downstream workflows.
Where are the API docs?
The developer documentation covers the Channel API, webhooks and SDKs. See the docs to get started, or contact us for integration guidance.
Support customers on API & Custom Channels with LiveBotIQ
Built-in BotIQ AI agent, free human live chat, 12+ channels in one inbox. 7-day BotIQ trial, no credit card.
Explore more channels
See how every channel comes together in the omnichannel inbox, browse the full channel list, or compare LiveBotIQ with other platforms.