Omnichannel Inbox — Every Conversation, One Place
WhatsApp, Email, Instagram, Telegram, Live Chat, SMS and more flow into a single shared inbox — with unified contact timelines, smart assignment and team collaboration.
Features/Omnichannel Inbox
Your customers don't think in channels — they message you wherever is convenient. But when each channel lives in its own app, context gets lost and messages slip through the cracks. LiveBotIQ's omnichannel inbox pulls every conversation into one place.
Each contact gets a single, unified timeline: a WhatsApp thread, an email and a live-chat session from the same person all sit together, with full history and attachments. Your team — and BotIQ — always have the complete picture.
What you get
Unified per-contact timeline
All channels merge into one conversation history per contact — no tab-switching, no lost context.
Smart assignment & routing
Auto-assign conversations by agent capacity, skills or round-robin so nothing goes unanswered.
Team collaboration
Private notes, @mentions and internal comments let agents collaborate without the customer ever seeing.
Real-time notifications
Desktop, mobile and email alerts for new messages, assignments and SLA risks keep the team responsive.
How it works
1. Connect your channels
Add WhatsApp, email, social and the live-chat widget. Each becomes an inbox feeding the same shared workspace.
2. Conversations unify by contact
Messages from the same person link into one timeline, so agents see the full relationship at a glance.
3. Route, collaborate, resolve
Auto-assign to the right agent, loop in teammates with private notes, and let BotIQ handle the routine tier.
Frequently asked questions
Which channels does the inbox support?
12+ channels including WhatsApp, Email, Instagram, Telegram, Live Chat, SMS, Facebook Messenger and LINE — all unified in one shared inbox.
Can BotIQ answer inside the omnichannel inbox?
Yes. BotIQ works across every connected channel and answers directly in the same inbox, escalating to human agents when needed.
How does conversation assignment work?
You can auto-assign by agent capacity, skills or round-robin, and reassign manually at any time. SLA timers help ensure nothing is missed.
Is live chat free?
Yes — human live chat is free with one agent. You only pay for the BotIQ AI agent, metered per reply.
See Omnichannel Inbox in action
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.
Explore more features
Want the big picture? See all features or compare LiveBotIQ with other platforms.