Real-Time Translation — Serve Customers in Any Language
Translate conversations on the fly so a single team can support customers worldwide — customers read replies in their language, agents work in theirs.
Features/Real-Time Translation
Going global usually means hiring for every language you support. Real-time translation removes that constraint: your existing team can serve customers anywhere, instantly.
As messages arrive, LiveBotIQ translates them into your agent's language, and translates replies back into the customer's — automatically. BotIQ is multilingual too, so even fully-automated conversations happen in the customer's own language.
What you get
On-the-fly translation
Incoming messages and outgoing replies are translated automatically, in both directions, in real time.
100+ languages
From Spanish and French to Hindi, Tamil, Arabic, Japanese and beyond — cover a global audience with one team.
Agents work in their language
Your team reads and writes in the language they know best; customers always see their own.
Multilingual BotIQ
The AI agent detects and responds in the customer's language, so automated answers feel native too.
How it works
1. Detect the language
LiveBotIQ identifies the customer's language from their message automatically.
2. Translate both ways
The customer's message is shown to the agent in their language; the agent's reply is translated back for the customer.
3. Scale globally
One team, many markets — no need to hire separately for each language you want to support.
Frequently asked questions
How many languages are supported?
100+ languages, including Spanish, French, German, Portuguese, Hindi, Tamil, Arabic, Japanese, Korean and Chinese.
Does BotIQ answer in the customer's language?
Yes. BotIQ is multilingual — it detects the customer's language and responds in it automatically, so automated conversations feel native.
Do agents need to speak the customer's language?
No. Agents work in their own language; LiveBotIQ translates both the incoming message and the outgoing reply in real time.
Can I support new markets without hiring?
Yes — that's the main benefit. Real-time translation lets your existing team serve customers in markets you couldn't otherwise staff.
See Real-Time Translation in action
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.
Explore more features
Want the big picture? See all features or compare LiveBotIQ with other platforms.