AI Copilot — An Assistant Beside Every Agent
Copilot sits inside the inbox with your human agents — drafting replies, surfacing the right knowledge and answering in the customer's language, so your team responds faster and more accurately.
Features/AI Copilot
Not every conversation should be fully automated — but every conversation can be faster. AI Copilot works alongside your human agents inside the inbox, turning the same grounded knowledge BotIQ uses into real-time assistance for people.
As an agent reads a message, Copilot drafts a suggested reply, pulls up the relevant help article, and offers one-click canned responses. Agents stay in control — they edit and send — but the busywork of searching and typing largely disappears.
What you get
AI-drafted reply suggestions
Copilot proposes a complete, context-aware reply grounded in your knowledge base. Accept it, tweak it, or ignore it — the agent decides.
Instant knowledge lookups
Search help articles, past conversations and customer history without leaving the conversation view.
Canned responses with variables
Reusable templates with dynamic fields (name, order number, plan) let agents send polished, personalised replies in one click.
Reply in any language
Copilot can draft and translate replies so a single agent can serve customers across languages without extra hires.
How it works
1. Copilot reads the conversation
It analyses the incoming message and the contact's history to understand intent and context.
2. It drafts and retrieves
Copilot suggests a grounded reply and surfaces the supporting article or past resolution alongside it.
3. The agent sends
The agent reviews, edits if needed, and sends — keeping the human judgment while removing the manual searching and typing.
Frequently asked questions
Is AI Copilot the same as BotIQ?
They share the same grounded knowledge, but they play different roles. BotIQ answers customers directly and autonomously; Copilot assists your human agents inside the inbox with suggestions and lookups. Many teams use both.
Does Copilot send messages automatically?
No. Copilot drafts and suggests — the human agent reviews and sends. It speeds agents up without taking them out of the loop.
How much time does it save?
By removing manual knowledge search and reply drafting, Copilot meaningfully reduces average handling time; teams typically see faster responses within the first few weeks.
Can Copilot help with languages my team doesn't speak?
Yes. Copilot can draft and translate replies, so one agent can handle conversations across many languages.
See AI Copilot in action
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.
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