Reports & Analytics — See Everything, Improve Anything
Live dashboards and detailed reports give you full visibility — conversation volume, resolution times, agent performance, CSAT and AI deflection — with exports for stakeholders.
Features/Reports & Analytics
You can't improve what you can't see. LiveBotIQ turns every conversation into data — so you know how your team is performing, where the bottlenecks are, and how much BotIQ is deflecting.
Live dashboards show what's happening right now; detailed reports reveal trends over time. From individual agent metrics to overall CSAT, everything is measurable, and everything exports for the stakeholders who need it.
What you get
Conversation reports
Volume trends, resolution times, channel breakdowns and peak-hour analysis to plan staffing and spot spikes.
Agent & team performance
Response time, resolution rate, CSAT and active hours per agent, plus inbox and team comparisons.
CSAT surveys
Built-in satisfaction surveys sent after resolution, with scores tracked over time.
Live dashboard & exports
Real-time monitoring of active conversations and queue depth, with downloadable CSV/PDF reports and scheduled delivery.
How it works
1. Everything is measured
Every conversation, resolution and survey response is captured automatically — no manual tracking.
2. Monitor live, analyse trends
Watch the real-time dashboard for what's happening now, and open reports to understand patterns over weeks and months.
3. Share and act
Export or schedule reports for stakeholders, then adjust staffing, content and automations based on what the data shows.
Frequently asked questions
Can I measure how much BotIQ is deflecting?
Yes. Reporting shows how many conversations the AI resolves versus those escalated to humans, so you can quantify BotIQ's impact on volume and cost.
Does LiveBotIQ include CSAT surveys?
Yes. Satisfaction surveys are built in and can be sent automatically after a conversation is resolved, with scores tracked over time.
Can I export reports?
Yes. Reports export to CSV/PDF and can be scheduled for automated delivery to stakeholders.
Can I compare agents and teams?
Yes. You can compare performance across individual agents, inboxes and teams to spot bottlenecks and coaching opportunities.
See Reports & Analytics in action
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.
Explore more features
Want the big picture? See all features or compare LiveBotIQ with other platforms.