Help Center & Knowledge Base — Answers Before Tickets
Publish beautiful self-service portals with AI-powered search, so customers find answers on their own — cutting ticket volume while feeding the same knowledge BotIQ uses.
Features/Help Center
The best support ticket is the one a customer never needs to file. A great help center lets people solve problems themselves — and doubles as the knowledge that powers your AI. In LiveBotIQ, the two are the same system.
Write rich articles and guides, organise them into categories, and publish a fast, searchable portal. That content simultaneously trains BotIQ, so your self-service pages and your AI agent always tell customers the same, up-to-date story.
What you get
Rich articles & guides
A markdown editor with media embeds, categories and search-optimised structure makes it easy to publish helpful, SEO-friendly content.
BotIQ-powered search
Semantic search understands intent, not just keywords, so customers find the right answer faster.
Multilingual content
Publish articles in multiple languages with locale-aware routing for a global audience.
One source of truth
The same articles that serve customers also ground BotIQ's answers — update once, and both stay in sync.
How it works
1. Write and organise
Create articles in the editor, group them into categories, and structure them for both readers and search engines.
2. Publish your portal
Launch a fast, searchable help center — embed the chat widget on every page so AI is one click away.
3. Deflect and improve
Track views, helpfulness and search queries to spot content gaps, then publish the missing answers.
Frequently asked questions
Does the help center feed BotIQ?
Yes — that's the point. Your published articles ground BotIQ's answers, so self-service and AI stay consistent. Update an article and BotIQ's answers update with it.
Can I publish in more than one language?
Yes. You can publish multilingual content with locale-aware routing so global customers see the right language.
Can customers chat if they can't find an answer?
Yes. Embed the chat widget on every article page, so if self-service falls short, BotIQ (or a human agent) picks up seamlessly.
Does a help center actually reduce tickets?
A well-structured, searchable help center deflects a significant share of routine questions, freeing your team for complex, high-value conversations.
See Help Center in action
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.
Explore more features
Want the big picture? See all features or compare LiveBotIQ with other platforms.