Developer-Friendly APIs — Build On Top of LiveBotIQ
A full REST API, real-time webhooks, dashboard apps and SDKs let you integrate LiveBotIQ with your stack, embed it in your product and extend the platform.
Features/Developer APIs
Support doesn't live in isolation — it connects to your CRM, your product, your data warehouse. LiveBotIQ is built to be extended, with a comprehensive developer platform for teams that want to go beyond the UI.
Use the REST API to read and write conversations, contacts and messages; subscribe to webhooks for real-time events; embed dashboard apps to bring your own tools into the agent workspace; and customise the chat widget with the JavaScript SDK.
What you get
Full REST API
CRUD operations across conversations, contacts, messages, agents and more — automate anything you can do in the UI.
Real-time webhooks
Subscribe to events like message created, assigned or resolved to trigger downstream workflows instantly.
Dashboard apps
Embed internal tools, CRMs or custom panels directly inside the agent dashboard for context without tab-switching.
SDKs & integrations
A JavaScript SDK for widget customisation, server SDKs, and pre-built integrations with popular tools.
How it works
1. Authenticate & call the API
Use API access tokens to read and write conversations, contacts and messages programmatically.
2. Subscribe to webhooks
Register endpoints for the events you care about and react in real time — sync a CRM, trigger a workflow, log to your warehouse.
3. Embed & extend
Add dashboard apps and customise the widget with the SDK to fit LiveBotIQ into your exact workflow.
Frequently asked questions
Does LiveBotIQ have a REST API?
Yes. The REST API supports full CRUD across conversations, contacts, messages, agents and more, so you can automate anything you'd do in the dashboard.
Can I get real-time events?
Yes. Webhooks fire on events such as message creation, assignment and resolution, letting you trigger downstream workflows in real time.
Can I customise the chat widget?
Yes. A JavaScript SDK lets you customise the widget's appearance and behaviour, and dashboard apps let you embed your own tools in the agent workspace.
Can I integrate my CRM?
Yes — via the API and webhooks you can sync contacts and conversations with your CRM, and pre-built integrations cover many popular tools.
See Developer APIs in action
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Explore more features
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