BotIQ — Your Always-On AI Support Agent
BotIQ auto-learns your business and answers customers 24/7 across every channel — grounded in your own content, with source citations, and a clean handoff to humans when it matters.
Features/BotIQ AI Agent
BotIQ is the AI agent at the heart of LiveBotIQ. Instead of hand-building decision trees, you point BotIQ at your website, help center and past conversations — and it learns your business, your products and your policies automatically. From then on it answers customer questions 24/7, in natural language, across every channel you've connected.
The difference from a generic chatbot is grounding. BotIQ uses Retrieval-Augmented Generation (RAG): every answer is built from your actual knowledge and returned with citations, so it won't invent policies or prices. When a question is out of scope or a customer needs a person, BotIQ hands off to a human agent with the full conversation in context.
What you get
Grounded, source-cited answers
BotIQ retrieves from your own knowledge base and generates answers with citations — dramatically reducing hallucinations compared with an ungrounded model.
Auto-learns from your content
Crawl your website and help center or upload documents. BotIQ turns them into a searchable knowledge base and stays current as you publish more.
Seamless human handoff
When confidence is low or a customer asks for a person, BotIQ escalates to a human agent and passes the entire conversation history along.
Works on every channel
The same agent answers on Live Chat, WhatsApp, Email, Instagram, Telegram and more — one brain, 12+ front doors.
How it works
1. Connect your knowledge
Add your website URL and help center, or upload PDFs and docs. BotIQ crawls, chunks and indexes the content into a vector knowledge base.
2. BotIQ learns and drafts answers
Ask it test questions in the Playground. It retrieves the most relevant passages and composes grounded, on-brand replies with citations.
3. Go live across channels
Drop the chat widget on your site and connect messaging channels. BotIQ answers instantly, escalating anything it shouldn't handle to your team.
Frequently asked questions
How is BotIQ different from a normal chatbot?
Traditional chatbots follow scripted flows you have to build and maintain. BotIQ auto-learns your business from your own content and answers open-ended questions in natural language using RAG, with source citations and a clean handoff to humans.
Will BotIQ make up answers?
BotIQ answers from your own knowledge base and cites its sources. When it can't find a grounded answer, it says so and hands off to a human rather than inventing a response.
How much does BotIQ cost?
Human live chat is free. BotIQ is metered per AI reply — Starter is ₹999/month (10,000 replies included, then ₹299 per 1,000) and Pro is ₹2,999/month (50,000 replies included, then ₹199 per 1,000). Every new workspace gets a 7-day BotIQ trial.
How long does BotIQ take to set up?
Minutes. Point it at your website and help center, test it in the Playground, then add the widget and connect your channels. It gets smarter as you publish more content.
See BotIQ AI Agent in action
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.
Explore more features
Want the big picture? See all features or compare LiveBotIQ with other platforms.