AI Customer Support for Retail
Serve shoppers online and in-store. LiveBotIQ answers store, stock, order and returns questions across every channel, 24/7 — so your teams focus on selling.
Modern retail is omnichannel: shoppers check stock online, ask about store hours on WhatsApp, buy in-store and return by post. They expect one consistent experience — and quick answers about availability, orders and returns at any hour.
LiveBotIQ unifies it. BotIQ answers store, stock, click-and-collect, order and returns questions instantly across every channel, and hands off to your team for anything complex — so support is consistent online and in-store.
Challenges in Retail
Online + in-store questions
Store hours, stock checks, click-and-collect, orders and returns come from every direction, all day.
Seasonal peaks
Sales events and holidays create huge, bursty volume that's hard to staff for.
Consistency across channels
Shoppers expect the same answers whether they ask online, on social, or about a physical store.
How LiveBotIQ helps
Instant store & stock answers
BotIQ handles hours, stock, click-and-collect and returns questions in seconds, 24/7.
Absorb seasonal peaks
The AI agent scales instantly through sales events, so peaks don't overwhelm your team.
Consistent everywhere
One knowledge base means the same answers across web chat, WhatsApp, social and email.
Channels for Retail: WhatsApp, Instagram, Facebook Messenger, Live Chat, Email and SMS — all in one inbox.
Frequently asked questions
Can LiveBotIQ answer store and stock questions?
Yes. BotIQ answers store hours, stock availability, click-and-collect, order and returns questions instantly from your information, escalating complex cases to your team.
Does it work for both online and physical stores?
Yes — it unifies online, social and physical-store questions in one inbox so shoppers get consistent answers across every channel.
How does it handle sale events?
Because the AI agent scales instantly, it absorbs the bursty volume of sales and holiday peaks that would otherwise overwhelm staff — with no extra hiring.
AI support built for Retail
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.