AI Support for Government & Public Services
Help citizens get answers, faster. LiveBotIQ answers service, eligibility and process questions across channels and languages, 24/7 — securely, with routing to the right department.
Citizens contacting public services want clear answers about eligibility, documents, deadlines and how to complete a process — often in different languages and outside office hours. Phone lines and counters get overwhelmed, and complex processes generate repeat questions.
LiveBotIQ answers routine citizen questions with a secure, multilingual AI agent grounded in your official information, across chat, WhatsApp and email, and routes complex or case-specific enquiries to the right department — improving access without adding headcount.
Challenges in Government & Public Sector
High citizen query volume
Service, eligibility, document and deadline questions overwhelm phone lines and service counters.
Complex processes
Multi-step applications and eligibility rules generate repeated, confused enquiries.
Language & accessibility needs
Citizens need answers in multiple languages, at any hour, through accessible channels.
How LiveBotIQ helps
24/7 answers to routine questions
BotIQ answers eligibility, document and process questions instantly from your official content, reducing pressure on staff and phone lines.
Multilingual & accessible
Citizens get consistent answers in their own language, around the clock, through the channels they use.
Secure & routed correctly
SOC 2 Type II certified and GDPR compliant; complex or case-specific enquiries are routed to the right department with context.
Channels for Government & Public Sector: Live Chat, WhatsApp, Email and SMS — one secure inbox.
Frequently asked questions
Is LiveBotIQ secure enough for government use?
LiveBotIQ is SOC 2 Type II certified and GDPR compliant, with encryption in transit and at rest and enterprise cloud hosting. Case-specific or sensitive enquiries are routed to staff rather than answered by AI.
Can it answer eligibility and process questions?
Yes. BotIQ answers routine questions about services, eligibility, documents and deadlines from your official information, 24/7, and routes complex cases to the right department.
Does it support multiple languages?
Yes — BotIQ can understand and respond across languages, improving access for all citizens, at any hour.
AI support built for Government & Public Sector
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.