AI Customer Support for Healthcare
Help patients faster and more securely. LiveBotIQ answers appointment, billing and general queries across channels, 24/7, while routing sensitive cases to your staff.
Patients and their families want quick answers about appointments, hours, insurance and billing — often outside clinic hours. Front-desk staff are stretched, and every call about opening times is a call not spent on care.
LiveBotIQ deflects routine patient questions with an AI agent that answers from your verified information, across WhatsApp, chat and email, and routes anything sensitive or clinical straight to your team — with enterprise-grade security.
Challenges in Healthcare
High volume of routine queries
Hours, directions, appointment changes and billing questions overwhelm front-desk staff and phone lines.
After-hours gaps
Patients need answers evenings and weekends, when staff aren't available.
Security & sensitivity
Patient trust demands secure handling and careful routing of anything clinical to qualified staff.
How LiveBotIQ helps
24/7 answers to routine questions
BotIQ handles appointments, hours, insurance and billing FAQs instantly, so staff focus on patients in front of them.
Safe human handoff
Sensitive or clinical questions are escalated to your team with full context — the AI never guesses on what it shouldn't.
Secure by design
SOC 2 Type II certified and GDPR compliant, hosted on enterprise cloud with a 99.9% uptime SLA.
Channels for Healthcare: WhatsApp, Live Chat, Email and SMS — one secure inbox.
Frequently asked questions
Is LiveBotIQ secure enough for healthcare?
LiveBotIQ is SOC 2 Type II certified and GDPR compliant, with encryption in transit and at rest and enterprise cloud hosting. Sensitive or clinical questions are routed to your staff rather than answered by AI.
Can it handle appointment and billing questions?
Yes. BotIQ answers routine appointment, hours, insurance and billing questions from your verified information, 24/7, and hands off anything that needs a human.
Which channels can patients use?
WhatsApp, live chat, email and SMS — all unified in one inbox for your team.
AI support built for Healthcare
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.