AI Customer Support for E-commerce
Turn support into sales. LiveBotIQ answers order, shipping and returns questions instantly across WhatsApp, Instagram and live chat — 24/7, in every customer's language.
Online shoppers expect instant answers — where's my order, can I return this, is this in stock — at 2pm or 2am. Miss the moment and you lose the sale. Staffing a 24/7 team across WhatsApp, Instagram and live chat is expensive; leaving questions unanswered is more expensive.
LiveBotIQ puts BotIQ, an AI agent, on every channel your shoppers use. It learns your catalog, policies and FAQs, answers instantly with sources, and hands off to a human for the complex cases — so you capture more sales without growing headcount.
Challenges in E-commerce
Round-the-clock demand
Shoppers browse and buy at all hours — but support hours are limited, so after-hours questions go unanswered and carts get abandoned.
Repetitive WISMO tickets
"Where is my order?" and returns questions flood the queue, burying the high-value conversations that actually need a human.
Fragmented channels
Customers message on WhatsApp, Instagram, email and chat — and agents lose context switching between separate tools.
How LiveBotIQ helps
Instant order & returns answers
BotIQ resolves WISMO, shipping, sizing and returns questions in seconds, grounded in your policies — freeing agents for revenue-driving chats.
Sell on WhatsApp & Instagram
Meet shoppers on the channels they already use, with one unified inbox and consistent answers everywhere.
Never miss an after-hours sale
24/7 AI coverage means a question at midnight gets answered at midnight — before the shopper buys elsewhere.
Channels for E-commerce: WhatsApp, Instagram, Facebook Messenger, Email, Live Chat and SMS — all in one inbox.
Frequently asked questions
Can LiveBotIQ answer order and shipping questions automatically?
Yes. BotIQ learns your store's policies and FAQs and answers WISMO, shipping, returns and sizing questions instantly with source citations, escalating anything complex to a human agent.
Does it work with WhatsApp and Instagram for my store?
Yes — WhatsApp, Instagram, Facebook Messenger, email, live chat and SMS are all unified in a single inbox, so your team answers everywhere from one place.
How much does it cost for a small store?
Human live chat is free (one agent). You only pay for the AI, metered per reply — plans start at ₹999/month with a 7-day BotIQ trial.
AI support built for E-commerce
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.