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AI & Automation
Semantic Search
Search that understands the meaning behind a query, not just matching keywords.
Glossary/Semantic Search
Semantic search interprets what a person means rather than which exact words they typed. Ask 'my payment didn't go through' and it finds the article about failed transactions, even if that article never uses the word 'payment' — because it matches on meaning.
It's the retrieval step behind modern AI support: a semantic search over your knowledge base finds the most relevant passages, which a RAG-based agent like BotIQ then uses to compose a grounded, cited answer.
Related terms
Retrieval-Augmented Generation (RAG)Knowledge BaseNatural Language Processing (NLP)Self-Service Support
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