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AI & Automation

Natural Language Processing

The field of AI focused on enabling computers to understand and work with human language.

Glossary/Natural Language Processing

Natural Language Processing (NLP) is the branch of AI that lets software make sense of human language — parsing meaning, detecting intent, and extracting information from messy, real-world text.

NLP underpins the practical parts of AI support: understanding what a customer is asking regardless of phrasing, routing conversations by topic, and analysing sentiment. Modern conversational AI builds on decades of NLP research.

Related terms

Conversational AIIntent DetectionSentiment AnalysisLarge Language Model (LLM)

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