Conversational AI
Technology that lets software hold natural, back-and-forth conversations with people using language understanding and generation.
Glossary/Conversational AI
Conversational AI is the broad category of technologies — natural language understanding, dialogue management and natural language generation — that let software talk with people in a natural, human-like way. It powers everything from voice assistants to the AI agents that handle customer support chats.
In support, conversational AI lets customers ask questions the way they naturally would, across channels like chat, WhatsApp and email, and get a coherent answer rather than being forced through rigid menus. Combined with grounding techniques like RAG, it produces answers that are both natural and accurate.
Related terms
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