Enterprise-Grade Security
Security is built into every layer of LiveBotIQ — from infrastructure to application design. Your data protection is our top priority.
Last updated: February 1, 2026 · ~8 min read
Our Security Philosophy
At LiveBotIQ, security is not an afterthought — it’s built into every layer of our platform. From infrastructure to application design, we follow industry best practices and undergo regular third-party audits to ensure your data is always protected.
Defense in Depth
Multiple layers of security controls
Zero Trust
Verify every request, trust nothing implicitly
Least Privilege
Minimal access rights for every user & service
Security Measures
Encryption
- TLS for all data in transit, HSTS enforced
- Encryption at rest on managed PostgreSQL
- Passwords stored using a modern one-way hash
- Certificates renewed automatically via DNS-01
Infrastructure
- Managed PostgreSQL with an isolated application host
- Cloudflare WAF and DDoS mitigation in front of the API
- Origin firewalled to Cloudflare — direct access refused
- Forwarded-header validation so client IPs cannot be spoofed
Access Control
- Role-based access control (owner, admin, agent)
- Email verification required before first sign-in
- Server-side sessions with HTTP-only, same-site cookies
- IP allow and block rules at the application edge
Monitoring
- Full login audit trail, successful and failed
- Security event log with configurable retention
- Dependency vulnerability audit on every deployment
- Health checks gate each release
Incident Response
- Documented incident response process
- Customer notification within 72 hours of a confirmed breach
- Security events recorded with configurable retention
- Post-incident review on every confirmed incident
Data Protection
- Built to GDPR, UK GDPR and India's DPDP Act
- Data processing agreement available to customers
- Documented sub-processor list with change notification
- Access, export and deletion requests supported
Certifications & Compliance
| Certification | Status |
|---|---|
| GDPR & UK GDPR | In progress |
| India DPDP Act | In progress |
| PCI DSS | Handled by provider |
| SOC 2 Type II | Not certified |
Application Security
Data Handling
4 hrs
RTO
Recovery Time Objective
1 hr
RPO
Recovery Point Objective
30 days
Deletion
Data permanently removed
90 days
Backup Purge
Backups with deleted data
AData Isolation
Each customer’s data is logically isolated within our infrastructure. Enterprise customers can opt for dedicated database instances for additional isolation.
BBackup & Recovery
CData Deletion
When you delete data or close your account, we permanently remove your data within 30 days. Backups containing deleted data are purged within 90 days.
Employee Security
Bug Bounty Program
We maintain a responsible disclosure program. If you discover a security vulnerability, report it to security@livebotiq.com.
We commit to the following response timeline:
Acknowledge your report within 24 hours
Provide an estimated timeline for resolution
Keep you informed of our progress
Recognize your contribution (with permission)
Contact Our Security Team
For security-related questions, to report a vulnerability, or to request our data processing agreement:
PGP Key
Available upon request for encrypted communications