Back to Home
Support Operations
Shared Inbox
A single inbox where a whole team can view, assign and reply to customer messages together.
Glossary/Shared Inbox
A shared inbox replaces individual mailboxes with one collaborative queue the whole team works from. Everyone can see what's been answered, who's handling what, and the full history of each customer — so nothing is missed or answered twice.
Modern shared inboxes are omnichannel and add collaboration tools like private notes and @mentions. In LiveBotIQ, the shared inbox unifies 12+ channels and lets BotIQ handle the routine tier alongside your team.
Related terms
See Shared Inbox at work in LiveBotIQ
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.