Live Chat
Real-time messaging between customers and support, usually via a widget on a website or app.
Glossary/Live Chat
Live chat lets customers get help in real time through a small chat widget on your website or app, without leaving the page or picking up the phone. It's popular because it's fast and low-friction for customers and lets agents handle several conversations at once.
Increasingly, live chat is the front door for AI: an AI agent answers instantly around the clock, and hands off to a human agent for anything that needs one. This blends the immediacy customers expect with the efficiency of automation.
LiveBotIQ offers human live chat for free (one agent), with BotIQ available to answer automatically and escalate to your team when needed.
Related terms
See Live Chat at work in LiveBotIQ
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.