AI Hallucination
When an AI confidently generates false or unsupported information as if it were fact.
Glossary/AI Hallucination
An AI hallucination is a plausible-sounding but incorrect answer that a model produces when it fills gaps with invention rather than fact. In customer support this is a serious risk: a bot that confidently states a wrong refund policy or price can cost you trust and money.
The most effective defence is grounding. Retrieval-Augmented Generation (RAG) forces the AI to answer from a trusted source and cite it, and a well-designed system declines to answer when nothing relevant is found. That's how BotIQ keeps answers accurate — it responds from your own content with citations and hands off to a human rather than guessing.
Frequently asked questions
How do you prevent AI hallucinations in customer support?
Ground the AI in a trusted knowledge base using RAG, require source citations, and have it hand off to a human when it can't find a supported answer instead of guessing. That's the approach BotIQ takes.
Related terms
See AI Hallucination at work in LiveBotIQ
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.