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Chat Widget
The embeddable chat box on a website or app that lets visitors start a conversation instantly.
Glossary/Chat Widget
A chat widget is the small launcher — usually in the corner of a page — that opens a conversation window. It's the front door to live chat and AI support, catching visitors at the moment they have a question.
A modern widget can be answered instantly by an AI agent 24/7 and hand off to a human when needed, all without the visitor leaving the page. It's typically added with a small snippet of JavaScript.
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