Agent Assist (AI Copilot)
AI that helps human agents in real time by drafting replies, surfacing knowledge and suggesting next steps inside the inbox.
Glossary/Agent Assist (AI Copilot)
Agent assist — often called an AI copilot — is AI that supports human agents rather than replacing them. As an agent works a conversation, the copilot drafts a suggested reply, pulls up the relevant help article, and offers canned responses, all without the agent leaving the inbox.
The value is speed and consistency without losing the human touch: agents review and send, keeping judgment in the loop, but the busywork of searching and typing largely disappears. It's especially useful for onboarding new agents, who get expert-level answers surfaced automatically.
LiveBotIQ's AI Copilot draws on the same grounded knowledge as BotIQ to suggest replies, surface sources and even translate — helping your team respond faster and more accurately.
Related terms
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