How FacePOS Supports Pay-by-Bank Users Securely with LiveBotIQ
FacePOS is a European Pay-by-Bank solution with facial authentication. LiveBotIQ answers payment, onboarding and security questions instantly across chat and WhatsApp — routing sensitive cases to staff, securely.
Case Studies/FacePOS
FacePOS at a glance
Visit site →€100k
max transaction size
PSD2
compliant bank connections
iOS + Android
apps
Bank-level
encryption
Figures published by FacePOS · Ireland.
The challenge
Fintech customers expect fast, accurate and secure answers about payments, refunds, bank connections and account security — and in payments, trust is everything. A single unclear or slow answer can undermine confidence in the product.
At the same time, sensitive and account-specific queries demand careful handling and must reach a qualified human, not be automated.
The solution
BotIQ answers routine payment, onboarding and security FAQs from FacePOS's verified content, instantly and around the clock, across web chat and WhatsApp. Because answers are grounded in FacePOS's own information with citations, they stay accurate and on-policy.
Anything sensitive or account-specific is routed to FacePOS staff with full context, so the AI never handles what it shouldn't. LiveBotIQ's SOC 2 Type II and GDPR-grade security fits a fintech's compliance bar.
What LiveBotIQ delivers
Instant answers to routine payment and onboarding questions, 24/7
Sensitive, account-specific cases routed to human staff with context
Grounded, source-cited answers that stay accurate and on-policy
Secure by design — SOC 2 Type II certified and GDPR compliant
Deliver support like FacePOS
Built-in AI agent, free human live chat, 12+ channels. 7-day BotIQ trial, no credit card.